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HRIS Help Desk
Birmingham, AL 35213 US | Work from home flexibility TELECOMMUTE
Job Description
Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a HRIS Help Desk Coordinator to fulfill an immediate full-time vacancy.
This position is a 3-6 month contract sitting 4 days onsite in Birmingham, AL. Must be able to start ASAP!Day-to-Day Responsibilities:
- Handle inbound calls and emails from store managers related to Workday-related questions and issues.
- Provide first-line support for Workday troubleshooting, including resolving errors and guiding users through system navigation.
- Document and track incoming inquiries and resolutions to identify trends and areas for improvement.
- Maintain a knowledge base of frequently asked questions and troubleshooting procedures.
- Assist in the development and maintenance of training materials for store managers on Workday usage.
- Collaborate with HR teams to identify and address recurring issues.
- Minimum of 6 months of experience working with an HR ATS system.
- Proficient in using applicant tracking systems (ATS), such as iCims, Taleo, Oracle, or Greenhouse.
- Strong problem-solving and analytical skills to effectively troubleshoot and resolve issues.
- Excellent verbal and written communication skills to interact with store managers and provide clear instructions.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience with Workday is a significant advantage.
- Bachelor's degree preferred
If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.
