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Help Desk Specialist
105 Gilead Rd -, Fl 3 Huntersville, North Carolina 28078 US
Job Description
Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Help Desk Specialist to fulfill an immediate vacancy.
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This individual will be responsible for:
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•       Serve as the first point of contact for customers seeking technical assistance over the phone or email.
•       Perform remote troubleshooting through diagnostic techniques and pertinent questions.
•       Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•       Determine the best solution based on the issue and details provided by customers.
•       Walk the customer through the problem-solving process.
•       Identify and suggest possible improvements in procedures.
•       Ensure proper recording, documentation, and closure.
•       Sets up new PCs and laptops and deploys them to the end user. Reimages and configures laptops.
•       Follow up with customers, provide feedback, and see problems through to resolution.
•       Support audio and video equipment in conference rooms and the Board Room.
•       Sets up and installs cameras and wireless infrastructure.
•       Performs other tasks as required.
•       Knowledge of computer hardware, software, and networking.
•       General programming techniques, data management principles, and general computer and network operations.
•       Knowledge of hardware, software, and service vendors
•       Customer service techniques, work monitoring techniques, prioritization techniques, and techniques for generating a variety of reports
•       Knowledge of various software applications, internet concepts, and basic business principles
•       Skill in assigning and monitoring work. Skill in analyzing end-user system and program needs, installing and configuring PCs and printers, creating back-ups of data sources, generating automated reports, monitoring and maintaining system security, and configuring systems and software.
•       Ability to provide excellent customer service.
•       Skill in running computer system queries, loading data, and preparing and conducting training sessions.
•       Ability in interpersonal communication with co-workers, customers, management, and others.
•       This includes the ability to exchange or convey information and to receive work direction. Maintain confidentiality of information. Ability to ask pertinent questions and troubleshoot computer issues and problems.
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We are actively speaking with applicants that have a minimum of:
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•       Any combination of education and experience equivalent to an associate degree, supplemented by completion of courses specifically related to technical maintenance
•       1-2 years of technical experience in information technology user support and providing help desk assistance.
•       Possession of an appropriate driver’s license valid in the State of North Carolina.
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If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.
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Meet Your Recruiter
Jordyn Bloom
Jordyn Bloom is a Business Development Partner at Rezult Group, Inc., based in Charlotte, North Carolina. In her role, she specializes in connecting top-tier technology talent with organizations across the region, fostering growth and innovation.
Jordyn's approach emphasizes building strategic relationships and delivering tailored staffing solutions that align with clients' unique needs. Her commitment to excellence and deep understanding of the tech industry make her a valuable asset in the recruitment sector.