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IT Help Desk Agent

Franklin, TN 37067 | Work from home flexibility

Posted: 08/08/2024 Industry: Technology Job Number: 20849

Job Description


Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Help Desk Agent to fulfill an immediate vacancy.

 

This individual will be responsible for:

·        Laptop deployment

·        Ticketing through ServiceNow

·        Communicating with executives

·        Performing laptop imaging & setup related tasks while providing helpdesk support as needed

·        Obtaining and conveying clear information for windows troubleshooting

·        Supporting special projects as assigned

 

We are actively speaking with applicants that have a minimum of:

·        Two plus years of hands-on help desk experience.

·        Minimum of one (1) year of experience in a call center environment. 

·        Strong customer service mentality. 

·        Interpersonal skills, communicating with executives.

 

If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.






Meet Your Recruiter

Shannon Holton
Vice President of Sales

Shannon’s experience and reputation make her an integral member of the Rezult Group Leadership Team. As Vice President of Sales, she leads and develops its strategic vision. Her expertise in staffing provides insight that moves the needle and continues to evolve to best suit the needs of our clients, consultants, and markets.   

She started her career with Rezult Group as a Recruiting Partner and has progressively taken on new roles within the organization. She found her enthusiasm for sales when she became a Business Development Manager, where she interfaced with clients, fine-tuned her leadership skills, enhanced her knowledge of organizational accounting and finance needs, and how to best serve those clients. As the next step in her career, Shannon took over leadership of the Nashville office. If you ask Shannon, her passion for staffing is rooted in her desire to help people find the right career that provides them with financial stability and an opportunity to always better themselves.    

Shannon received her bachelor’s degree from Middle Tennessee State University (Go Big Blue) in Mass Communications!  As someone who always tries to enjoy life to the fullest Shannon looks forward to the opportunity to celebrate all things, spending time with family and friends, volunteering with the homeless, and living an active lifestyle. 

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About Franklin, TN

Get ready to embark on a new career journey in the vibrant city of Franklin, Tennessee! Nestled just outside of Nashville, Franklin offers a perfect blend of historic charm and modern growth. With picturesque views, renowned music venues like the Franklin Theatre, and a thriving arts scene at the Leiper's Fork Art Gallery, this area is a haven for creativity and culture enthusiasts. From the delectable Southern cuisine to the Franklin Farmers Market, showcasing local produce, the region is a foodie's paradise. Explore job opportunities in this dynamic area and discover why Franklin, TN is the ideal place to take the next step in your career.

Learn more about working for rezult Group