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Level 2 - Technical Support
1751 Kinsey Road Dothan, AL 36303 US
Job Description
Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Level 2 Technical Support Administrator to fulfill an immediate full-time vacancy.
This position is a Full-Time, Direct Hire position, not offering sponsorship or C2C, and is onsite in southeastern Alabama.
Day to Day Responsibilities:
- Provide technical support to internal employees across various service centers, handling approximately 200 support tickets per day via phone and web portal/email.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, mobile devices, printers, and Active Directory accounts.
- Maintain and support an enterprise environment with systems such as Active Directory, Windows 10/11, Windows Servers, Azure 365, VMs, and IBM iSeries.
- Participate in a 24/7 help desk team, providing backup support for shifts across the day and maintaining coverage for the team.
- Collaborate with internal IT teams to handle escalated issues and ensure timely resolution of technical problems.
- Monitor and address issues with end-user equipment in service centers and provide in-person or remote support as needed.
- Ensure all IT support efforts are documented in the ticketing system, Cherwell, with accurate notes for ongoing troubleshooting.
- Bachelor’s degree in a technical field or equivalent work experience, with at least 1 year of professional technical support experience using a ticketing system (or 3 years in a similar role).
- Hands-on experience with Active Directory, including user management (add/remove users, password resets, and group assignments).
- Strong hardware troubleshooting skills (PCs, tablets, Chromebooks, printers, and other endpoint devices).
- Excellent communication and customer service skills with a team-oriented mindset, looking to grow beyond a helpdesk role and progress within IT.
- Bonus: Exposure to IBM iSeries or related technologies.
- Must be willing to work a flexible schedule with various shift options (6 AM – 3 PM, 8 AM – 5 PM, 7 AM – 4 PM), depending on seniority.
If your background, skills, and interest match the following, please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.
Meet Your Recruiter
Bade Schnurr
Bade Schnurr is seasoned in technology staffing with a strong track record in technology recruiting and business development. Currently serving as a Business Development Partner at Rezult Group, Bade specializes in connecting top-tier technology talent with organizations across Alabama and nationwide. Her expertise lies in building strategic relationships that drive growth and innovation in the tech industry.
