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Rezult Group
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Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a ServiceNow Administrator to fulfill an immediate full-time vacancy.
This position is a Full-Time, Direct Hire position, not offering sponsorship, or C2C, and is onsite in southeast Alabama daily.
Day to Day Responsibilities:
Position Requirements:
ServiceNow Admin
Job Description
Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a ServiceNow Administrator to fulfill an immediate full-time vacancy.
This position is a Full-Time, Direct Hire position, not offering sponsorship, or C2C, and is onsite in southeast Alabama daily.
Day to Day Responsibilities:
- Lead the implementation of a cloud-hosted ServiceNow platform over the course of a 6+ month project.
- Oversee platform health, configuration, licensing, access control, and troubleshooting within the ServiceNow portal.
- Manage and configure workflows, with a strong focus on out-of-the-box configurations and platform optimizations.
- Collaborate with cross-functional IT teams to configure and maintain service catalogs, self-service portals, and the CMDB.
- Drive continuous improvement of the platform after the initial deployment, including workflow enhancements and performance tuning.
- Provide support and training for teams, including Tech Support, on effective ServiceNow usage.
- Assist with the integration of ServiceNow modules with other systems and applications.
Position Requirements:
- 3-5 years of experience as a ServiceNow Administrator, or working with similar ITSM platforms (e.g., BMC, Ivanti), with hands-on experience configuring workflows and platform administration.
- Familiarity with CMDB management, asset discovery, and configuring ITSM modules such as Incident, Change, and Problem Management.
- Bonus points for candidates with ServiceNow Developer experience or certifications (Admin or Developer) and ITIL knowledge or certifications.
- Solid understanding of cloud environments and SaaS-based ITSM platforms.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication and collaboration skills to engage with both technical and non-technical stakeholders.
- Ability to work independently and handle the fast-paced demands of an implementation project while ensuring long-term system stability.
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