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Rezult Group
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Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Technical Support Specialist III to fulfill an immediate vacancy.
Location: Birmingham, Alabama
Summary of Position Duties:
Education& Experience Requirements
Knowledge, Skills & Abilities
Job Responsibilities
Other Requirements
If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.
Tech Support Specialist 3
600 18th Street North Birmingham, AL 35296 US
Job Description
Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Technical Support Specialist III to fulfill an immediate vacancy.
Location: Birmingham, Alabama
Summary of Position Duties:
- This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
Education& Experience Requirements
- Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
- Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
- Ability to apply excellent customer service skills
- Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Ability to follow and properly apply both Change Management processes and knowledge-based procedures
- Working knowledge of Windows based operating systems preferred
- Working knowledge of AIX or other UNIX based operating systems preferred
- Working knowledge of distributed computer networks is a plus.
- Ability to build and maintain relationships with key customers
- Ability to work nights, weekends, and holidays as a part of rotating shift
- Critical thinking/Problem solving abilities
Job Responsibilities
- Day to day monitoring of the primary SCADA and ancillary systems for health and availability
- Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
- Notification to key customers for the coordination of system outages and events that may impact other critical systems.
- Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
- Thoroughly track and document cases to completion with the help of EMS Department personnel
- Adhere to all Electronic and Physical access policies
- Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements
- Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
- The successful candidate must adhere to Separation Protocol
- The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.
- Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
- This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
- This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts
If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.
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Discover Your Next Career Opportunity in Beautiful Birmingham, Alabama! This vibrant city nestled in the heart of the South offers a perfect blend of Southern charm and modern amenities. Known for its rich history, delicious southern cuisine, and thriving arts scene, Birmingham is a hidden gem for job seekers looking to grow their careers. Explore job opportunities near iconic landmarks like the Vulcan Park and Museum, catch a show at the Alabama Theatre, or cheer on the Birmingham Barons at Regions Field. With its lush parks, trendy galleries, and bustling cultural events, Birmingham provides an exciting backdrop for your professional journey. Start your job search today and experience the magic of Birmingham!
